Alerts keep you informed without requiring you to check the dashboard manually. Mentova can send email notifications when key events happen - a campaign finishes, your mention rate shifts, a new competitor appears, or a weekly summary is ready.

Email alerts require a PRO plan or above. In-app notifications (the bell icon in the top bar) are available on all plans.

Alert types

Mentova offers four distinct alert types, each with a separate on/off toggle per brand.

Campaign complete

Sent after every campaign finishes processing. The email includes your latest mention rate, the number of prompts run, and a link back to the dashboard. Enable this if you launch campaigns manually and want a confirmation when results are ready.

Mention-rate change

Fires when your brand's mention rate shifts by more than 5 percentage points between two consecutive campaigns. Useful for catching sudden drops or unexpected gains without logging in.

New competitor

Sent the first time Mentova detects a brand that has never appeared in your responses before. Helps you spot emerging players in your category before they become established.

Weekly digest

A summary email sent every Sunday at 8:00 UTC. It covers the past week: mention rate trend, top competitors, and any significant model-level changes. A good default for teams that prefer a single weekly check-in rather than per-event emails.

Viewing alerts in the dashboard

All triggered alerts are recorded on the Alerts page, accessible from the sidebar navigation. The page lists each event with its type, timestamp, and a brief summary. The bell icon in the top bar shows a count of unread alerts.

Configuring alert preferences

Alert preferences are set per brand, so different brands can have different notification settings.

  1. Open the brand you want to configure.
  2. Click the Settings icon in the sidebar to open the Settings overlay.
  3. Go to the Alerts tab.
  4. Toggle each of the four alert types on or off.
  5. Changes save automatically.

Tip: If you manage multiple brands, configure alerts per brand to avoid notification overload - for example, enable weekly digest only on your primary brand and campaign-complete on secondary ones.