Mentova continuously monitors your visibility signals and writes an alert the moment a real problem shows up — or clears. An alert is not just a log entry: it describes a problem ("you dropped off a query", "a competitor overtook you"...) and stays open across analyses for as long as the problem persists.

The 11 detectors

Every campaign triggers a detection pass on the signals it just measured. A second, daily pass also watches your account independently of any campaign.

Available on every plan, including FREE:

  • Your visibility is dropping — your mention rate falls between two analyses.
  • New competitor in AI answers — a competing brand now appears in AI responses.
  • Your credits are running low — you're almost out of research credits this month.
  • No recent analysis — you haven't run a campaign in a while.
  • A draft is waiting to be published — a Mentova-generated draft was never published.

From the STARTER plan, six more detectors kick in:

  • You disappeared from a query — a model used to cite you on a specific query and no longer does.
  • You appeared on a new query — the positive counterpart: a model now cites you where it didn't before.
  • A competitor overtook you — the share-of-voice gap with a competitor is widening.
  • One AI cites you a lot less — one specific model cites you well below the average of your tracked models.
  • Tone is worsening — how AI answers talk about you is becoming less favorable.
  • A source cites your competitors, not you — an influential site mentions several competitors but never you.

On FREE and STARTER, the Alerts page still tells you what the paid detectors watch for — without ever showing a number it isn't allowed to measure — a clear invitation to upgrade, never a made-up count.

The Alerts page

The Alerts page, reachable from the navigation menu, organizes alerts into three blocks:

  • To handle — currently open problems, sorted by priority.
  • Under watch — alerts you snoozed (7 or 30 days).
  • Resolved this month — problems that cleared on their own, so you also see what's working, not only what's wrong.

Each card shows the problem with its exact numbers and offers a single relevant action (launch a campaign, view the competitor, create content...). An alert that persists across analyses stays the SAME card — it reads "for analyses" rather than duplicating. Dismissing an alert keeps it gone until the problem clears and comes back.

Per-detector settings (Settings > Notifications)

Each detector is configured independently from Settings > Notifications:

  • On / off.
  • Sensitivity (Low / Medium / High) — how marked the shift needs to be before it fires.
  • Channels — in-app, email, and webhook.

These settings are fully savable on the FREE plan: nothing goes out until your plan allows it, but your preference is saved and applies automatically the day you upgrade — nothing to reconfigure.

Recap email (STARTER and above)

A recap email bundles up to 3 not-yet-notified alerts per detection pass. It reuses the exact same copy as the app.

Alert webhooks (PRO and above)

A webhook (Zapier-compatible) receives every alert as JSON the moment it's detected.

Go to the Publications page, where all your connectors live, then tick "Send alerts to this connector" under the webhook you want:

  • for a connector created with the Zapier wizard, the checkbox sits under its name in the "Existing Zapier connectors" list;
  • for a classic webhook, it's at the bottom of its card in the integrations list.

The checkbox only appears on webhook connectors: WordPress, Webflow and GitHub publish content, they cannot receive alerts.

Until you tick it, the connector receives only your content publications — an existing publishing Zap never starts receiving alerts by accident. Then choose which alerts go out by webhook, detector by detector, in Settings > Notifications.

Weekly digest

Independently of the detectors, a weekly visibility summary is sent every Sunday at 8:00 UTC if you enable it in Settings > Notifications.

Home

Your 3 highest-priority open alerts also show up at the top of the Home page, with a "View all" link to the full Alerts page.